Order
What is the status of my order?
How do I know when my order has shipped?
Can I place an order through telephone?
Products
How to care for linen clothing?
What is linen made of?
How to distinguish the authenticity of linen?
How to remove almost every stain from your linen?
Are the curtain products handmade？
Is the size of the curtain product accurate?
Is there any color difference in the curtains?
What color is linen?
Why is linen fabric expensive?
Does the pillow on the website contain a pillow core?
Do you make custom sizes?
What is the fastest way to soften linen sheets?
Are your pillowcases sold individually or as a set?
how often should you wash bed linen？
Are 100% linen sheets soft?
Why are linen duvet covers so expensive?
Are linen pillowcases good for acne?
Are linen shirts good?
Is it OK to wear a wrinkled linen shirt?
Do linen curtains block light?
Is Linen good for pajamas?
Are linen pajamas comfortable?
Do linen tablecloths shrink?
Can a linen tablecloth be washed?
Is linen good for a tablecloth?
Is linen good for bed sheets?
Are linen duvet covers worth it?
Is Linen good for pillowcases?
Can a man wear a robe?
where does linen come from
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Return
Can I return or exchange my purchase?
What if I received a defective/wrong/stained item?
How long does it take for my refund to be processed?
What is the status of my return or exchange?
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Delivery
How long does shipping usually take?
Do you ship internationally?
Can you ship to P.O. boxes?
What should I do if the package is damaged in transit?
How come my package shows delivered but I have not received my package?
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Payment
When will my credit card be charged for my order?
What forms of payment do you accept?
Why was my payment declined?
Am I able to apply multiple discount codes?
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Security & Privacy
Is it safe to use my credit card on your site?
Will ChouChouHome save my personal information?
Personal information we collect