Linen Travel Eye Mask
Linen Travel Eye Mask
Returns & Refund Policy
All our products come with a 30-day no-questions-asked replacement and return guarantee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
As all products are made to order we will not be able to accept returns unless the product(s) is defective or wrong. Check the products as soon as possible after you receive them. Within 30 natural days of product receipt, if you think that any products that we supplied are defective, then please contact us at email [email protected] to issue a return request.
Please provide the order number and picture of the wrong product and send it to the mailbox for review.
If it is confirmed that it is a product quality problem, we will issue a refund within 5 working days. There is no handling fee for returns. The postage of the returned goods shall be borne by us.
The return address will be provided by email after submission.
If there is no quality problem with the product and you want to initiate a refund, please forgive us that we cannot refund the additional shipping cost you paid.
We shall inspect the products and if we agree with you that the product is defective then we will either(at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take).
Note: 1. Custom-sized products cannot be returned or exchanged
2. Do not mail it back to the original address. The mailing address will be provided by email after submitting the application.
Within 30 Days - You must return your product within 30 days of the product being purchased:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Customized products, bras, socks, and underwear cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please Do Not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
If you would like to cancel your order, please send us an email with your order number and the reason for the cancellation, and we will try to retrieve it back. But please note that once your order has been submitted we will immediately begin production on the Handmade. If you would like to cancel your purchase which has been put into production, Your money will not be returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return within 3-5 working days as applied by your bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos and please contact our customer service at [email protected] for the return address.
If you need to cancel the order after delivery, you must sign for the goods and submit a return application. If you directly reject it and return it, we will need to charge you additional shipping costs. The specific amount is determined by the amount we lose in the end.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please contact our customer service at [email protected] for the return address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.
If you have any questions, Please contact us at [email protected]
We will only accept shipments to a valid street address. We do not deliver to P.O. Boxes.
We are committed to providing you with the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.
We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be canceled during this period, considering the handling process already started, but we will try our best to communicate with you via email or phone to find a good solution.
All orders are processed within 72 hours (working days). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone timely.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Shipping charges for your order will be also calculated and displayed at checkout.
Shipping area: global. (Except for some islands in France)
Typically, our products will take about 72 hours (working days) to be produced; Once shipped, they will deliver within 5-8 working days.
We provide Free Shipping for over $49 (including $49). Otherwise, we will charge a shipping fee of $6.99.
Shipment confirmation & Delivery
You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.
In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Delivery Time Exceeded
Due to covid-19, weather, and holidays, international shipping may be delayed. If your order is delayed, please contact us by email at [email protected]， and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
If you would like to cancel your order, please send us an email with your order number and the reason for the cancellation. and we will try to retrieve it back. But please note that once your order has been submitted we will immediately begin production on the Handmade. If you would like to cancel your purchase which has been put into production, Your money will not be returned.
If you have any questions about shipping and delivery, please contact us: